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FAQs

We offer resizing within 30 days of delivery. Get in touch with us and we will guide you through the process. To get it right the first time, we recommend using our ring sizing guide or ring sizer before placing your order.

Each piece is made to order in Melbourne, so we ask for 4 to 8 business days for production. Once your order is ready, it ships free via Australia Post with tracking. Most customers receive their order within 5 to 10 business days from purchase. For full details, see our shipping policy.

Every Glasaje order arrives in our signature gift bag, ready to give. No extra packaging needed.

Yes, all orders within Australia come with ensured and free shipping. We use Australia Post to ensure safe and timely delivery of your jewellery. For full details, see our shipping policy.

Yes. Lab-grown diamonds are physically, chemically, and optically identical to mined diamonds. The only difference is how they are created. We choose lab-grown because they carry none of the environmental or ethical costs of mining, with zero compromise on quality or beauty.

Every Glasâje piece is made from solid 9ct gold or sterling silver, not plated, not filled, not coated. That means it won't fade, peel, or discolour with everyday wear. What you buy is what it is, all the way through.

We accept all major credit and debit cards, as well as Afterpay, PayPal and ZipPay so you can spread the cost interest-free. No matter how you pay, your order is covered by our 12-month warranty from the day it arrives.

We want you to love what you receive. If something is not right, get in touch with us within 30 days of delivery and we will work with you to find a solution. For full details, see our refund policy.