Our promise
Our warranty
Because we stand behind every piece
Every Glasaje piece is thoughtfully crafted using solid gold and ethically sourced materials, designed to be worn, loved, and cherished for years to come.
Warranty
What is covered
Manufacturing faults and material defects
- + Loose or faulty clasps
- + Broken chains due to craftsmanship
- + Faulty settings or joins
- + Soldering issues
What is not covered
General wear and external damage
- - Normal wear and tear such as scratches, dents, or tarnish
- - Loss, theft, or improper care
- - Damage caused by accidents or misuse
- - Custom alterations made by a third party
How to claim
How to request a repair or replacement
- Log in to your customer account using the email you placed your order with.
- Select the order you would like to return.
- Follow the prompts to submit your return request.
- Once approved, you will receive return instructions via email.
If you are unsure whether something is covered, just reach out. We will always treat your enquiry with care and fairness.
Common questions
Warranty FAQs
How long is the Glasaje warranty?
Every Glasaje piece comes with a 12-month warranty from the date of delivery.
What does the warranty cover?
The warranty covers manufacturing faults and material defects - including loose or faulty clasps, broken chains due to craftsmanship, faulty settings or joins, and soldering issues.
How do I make a warranty claim?
Log in to your customer account, select the relevant order, follow the prompts to submit a return request, and you will receive return instructions via email once approved. You can also email returns@glasaje.com with your order details.
Does the warranty cover scratches or normal wear?
No. The warranty covers manufacturing faults and material defects only. Normal wear and tear such as scratches, dents or tarnish is not covered. Solid gold does not tarnish, but surface scratches from everyday wear are considered normal.
We are a small team that cares deeply about every detail and every customer. Thank you for trusting us with your jewellery.
To make a warranty claim, email us at returns@glasaje.com with your order details.