Our Warranty
Because we stand behind every piece
Every Glasâje piece is thoughtfully crafted using solid gold and ethically sourced materials, designed to be worn, loved, and cherished for years to come.
12
Month
Warranty
Warranty
What is covered
Manufacturing faults and material defects
- ✓ Loose or faulty clasps
- ✓ Broken chains due to craftsmanship
- ✓ Faulty settings or joins
- ✓ Soldering issues
What is not covered
General wear and external damage
- — Normal wear and tear such as scratches, dents, or tarnish
- — Loss, theft, or improper care
- — Damage caused by accidents or misuse
- — Custom alterations made by a third party
How to claim
How to request a repair or replacement
- Log in to your customer account using the email you placed your order with.
- Select the order you would like to return.
- Follow the prompts to submit your return request.
- Once approved, you will receive return instructions via email.
If you are unsure whether something is covered, just reach out. We will always treat your enquiry with care and fairness.
We are a small team that cares deeply about every detail and every customer. Thank you for trusting us with your jewellery.
To make a warranty claim, email us at returns@glasaje.com with your order details.